Your information stays yours.

What we collect

For a member account, we collect your email address and optional display name. Our account provider handles your password, email verification, recovery links, and session. We store your email, display name, member role, approval status, and account dates. If you use community features, we also store peer-mentor application choices, lived-experience topics, availability, contact preferences and permission, mentor-boundary agreement, orientation status, match records, story submissions, publication-name choices, publication consent records, discussion posts, replies, reports, and moderation actions. If you subscribe to email updates, we store your email address, consent wording and date, confirmation and unsubscribe status, and delivery history. We do not ask for medical records, diagnosis details, military IDs, unit information, or proof of service. Please do not submit those details.

How the information is used

We use account details to verify sign-in, review registrations, manage access, coordinate requested peer support, moderate discussions, and respond to account requests. Active members see the display name attached to a post or reply. Public visitors can read approved stories; each story uses either the member’s display name or “Anonymous community member,” according to the author’s recorded choice. The owner and approved admins can see account details and peer-support registrations. Approved moderators can review reports and community content, but do not receive access to member email addresses through the moderation queue. There is no public member directory, automated peer matching, or advertising service. Mentor matches are created manually by the owner or an approved admin. Matched members see each other’s display names; the coordinator uses account email addresses to arrange introductions. Newsletter messages go only to addresses that confirm their subscription, and every message includes an unsubscribe link. We do not sell member or subscriber data.

Services involved

Supabase Auth manages email/password accounts and sends confirmation or reset emails using the configured mail service. Cloudflare Sites hosts the website and Cloudflare D1 stores the member access record. Porkbun hosts our public contact mailbox and may be used for outgoing account email. Resend processes newsletter and event email delivery. These services may process technical records such as IP address, request time, and browser information. Their own security and retention terms apply.

Browser sessions

To keep you signed in, the account service stores a session in your browser. Signing out removes the local session. Your browser may also retain history or cached pages. We do not use analytics, ad trackers, or third-party fonts. The appointment checklist, caregiver coordination sheet, and resource-library filters remain temporary page state and are not sent to us.

How long data is kept

Member records and community contributions remain while an account is active or pending, and moderation records may remain when needed to enforce community safety. A member can withdraw a submitted or published story from the member area; withdrawal removes it from public view while the consent and moderation record remains until an approved deletion request is completed. You can ask for account closure or correction by emailing contact@veteransan.org. We review these requests manually and will confirm the outcome. Provider backups and technical logs may remain under their separate retention schedules; we cannot promise immediate removal from backups.

External links and email

Following an external resource or research-study link takes you to another organization with its own privacy rules. The Network does not collect clinical-trial interest, eligibility details, research consent, or study records. Our no-referrer policy avoids sending the current page address. If you email us, including to express interest in an advisory group, Porkbun processes your message and address for correspondence. Initial advisory inquiries are handled in the mailbox rather than the member database. Advisers do not receive member lists, private email addresses, medical records, or private discussion content by default. Email is not a secure medical or emergency channel.

Safety and limits

Member discussions are limited to approved accounts, but another member could copy what you share. Do not send or post records, service identifiers, unit or deployment information, or other sensitive information through this site or email. We do not claim HIPAA compliance or clinical confidentiality. Peer support is educational and cannot replace care or crisis services. Questions about this notice can be sent to contact@veteransan.org.